Customer Success Advisor (German speaking)
Libertex Group, Cyprus

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 4, 2021
Last Date
Apr 4, 2021
Location(s)

Job Description

Libertex is an international financial services group specializing in online trading and investment. It was founded as a brokerage firm in 1997 and has since grown into a diverse group of companies, brokers, dealers, educational and IT-development centers which allows the group to operate globally, target 27 countries and serve clients from 120 countries.

Through its proprietary mobile and online trading platforms, Libertex offers trading in Forex, crypto, stocks, CFDs, futures, funds and indices.

The company has received more than 100 international awards and recognitions including, most recently, being named Best Trading Platform 2020 by World Finance Magazine and Best FX Broker Europe 2020 by Forex Report.

Job Overview:

For our sunny Limassol office we are currently looking for a Customer Success Advisor with the following languages: German plus English.

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.

What will you do?

  • Assist clients worldwide through a live support
  • Answer emails,assist with opening of client accounts,amend existing accounts,maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with all departments to resolve issues
  • Provide support and troubleshooting on Libertex and MT4 Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Contributing to team effort by achieving targeted results

Requirements

Key Skills Required:

  • Higher education in Linguistics or a related field
  • Previous experience in a similar position will be considered an advantage
  • Excellent knowledge of German and English language is a must
  • Knowledge of any other language will be considered as an advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered an advantage

Benefits

We Offer:

  • Work in a dynamic and fast-paced international company
  • Beautiful emerging European destination in Limassol, Cyprus with an amazing first line see view;
  • Relocation package
  • Public holidays + 21 working days of annual leave
  • Comprehensive medical insurance, including stomatology, for all family members
  • Fun and friendly professional environment
  • Use of leading technologies and modern business practices
  • Excellent training and development opportunities
  • Rapidly expanding global footprint

Job Specification

Job Rewards and Benefits

Libertex Group

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