Dispute Resolution Specialist
Vivid Money, Cyprus

Vivid is a dynamic fintech company dedicated to providing innovative solutions to enhance the financial experience of our users. We are on a mission to identify and solve user problems, continuously improve our products, and introduce new features to make financial management simpler and more rewarding.

In this role, you will:

In this role, you will:

• Investigate and resolve customer complaints related to financial crime
  
• Establish and execute a process of chargeback / indemnity claims registration within internal systems
  
• Represent company in external dispute resolution platforms
  
• Identify, analyze, resolve, and implement continuous improvements, within fraud disputes handling processes

• Keeping up to date with changes in regulations and industry best practices

Requirements

• Relevant work experience in banking / financial services
  

• Knowledge of Visa amp; Mastercard Cards Dispute Resolution (Issuing and Acquiring)
  

• Strong analytical, problem-solving, and decision-making skills
  

• English at a professional level

Benefits

If you’re looking for an exciting new opportunity to take your analytical skills to the next level and make an impact in the world of finance, then Vivid is the perfect place for you. Come and join our talented team of professionals and help us revolutionize the way people think about their money!

Job Rewards and Benefits