Customer Care Specialist (Cyprus)
Vivid Money, Cyprus
Job Description
Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.
We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.
We are currently looking for Customer Support Specialists (f/m/d) to join our Team!
What you will do
- Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
- Being our customers voice by sharing their feedback and reporting their issues
- Collaborating with our different teams and having direct impact to improve our Product
- Representing Vivid Money and build a trustful relationship with our customers
Requirements
- Unlimited desire to help customers and do everything possible to resolve their requests
- Passion to build better customer service
- Experience in customer support or work with customers
- Native or fluent in English. Knowledge of other European languages is a plus
- Very good command of MS Office and G-Suite
- Experience with regulatory and government requests, customer's claims are an advantage
- Financial or investment background is also a plus
Benefits
- Opportunity to participate in the creation of a new and innovative company
- Great working atmosphere in a motivated and dynamic team
- Opportunities to learn and grow together with the company
- Vivid Prime subscription for free!