Payment Operations Officer - Mandarin Speaking
Pepperstone, Cyprus
Job Description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.
The Role
Our Payment Operations Officer - Mandarin Speaking is responsible for ensuring smooth, accurate, and timely responses to client and internal team queries. Day-to-day, you will assist in processing deposits and withdrawals, support the team with client money reconciliations, and liaise with banks and third-party payment providers. This role also plays a key part in identifying potential money laundering and fraudulent transactions and escalating them to our compliance team.
To thrive in this role, you'll be curious, enjoy working in a fast-paced environment, and recognize the key role you'll play in the client experience.
As our Payment Operations Officer - Mandarin Speaking, your key responsibilities include, but not limited to:
- Allocating funding and processing withdrawals promptly, keeping clients informed
- Communicating with banks and payment providers to ensure smooth transactions
- Monitoring and responding to client inquiries in a timely and accurate manner
- Conducting AML checks and monitoring transactions for fraud
- Escalating any AML, TF, or fraud concerns to the appropriate team
- Submitting Unusual Activity Reports and handling card fraud cases
- Upholding compliance policies and conducting name matching for third-party transactions
- Handling chargeback disputes and maintaining effective communication with stakeholders
- Clear and responding to emails, messages, and requests in a timely manner
- Assisting in payment provider reconciliation and processing cash adjustments and transfers
- Supporting continuous improvement efforts and updating the internal knowledge base
- Reporting IT issues and providing information to Compliance and payment providers
- Completing required training modules and verifying bank statements
- Ensuring completion of assigned tasks within the business day
About you
- Proficiency in both Mandarin and English.
- Schedule flexibility, including weekly/monthly shift rotations, may be implemented based on department requirements.
- A background in Accounting, Finance, Business, or related fields is preferred but not obligatory.
- Outstanding interpersonal and communication abilities, enabling effective communication with teams, and customers.
- Aptitude for maintaining a meticulous focus on detail and accuracy.
- Strong problem-solving aptitude and a dedication to continuous process enhancements.
- Exceptional time management skills, coupled with the ability to stay composed under pressure.
- Intermediate proficiency in Microsoft Excel.
- A keen desire and commitment to ongoing learning and professional development
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development amp; learning opportunities
- 3 paid volunteering days per year amp; Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Comprehensive medical insurance with coverage for your healthcare needs
- Pension fund
- Employee Assistance Program amp; Wellbeing Initiatives
- Convenient and cozy office located near the Limassol Municipal Garden
More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visitPepperstonecareers.comandwww.linkedin.com/company/pepperstone/
We understand it’s important to do due diligence on a prospective employer, and see what our team is saying onGlassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We ar