L1 / L2 Technical Support Consultant (Paphos)
SupportYourApp, Cyprus

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software, or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user experiences while focusing on growth and innovation. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Excited? Let's see what it takes.

What you will do:

• Always be up-to-date with the cutting-edge technology;
• Debug customer’s complex integrations and suggest solutions accordingly;
• Work with different frontend and backend frameworks;
• Analyze logs and narrow down issues;
• Promote technical education among customers;
• Be a go-to person on product's technical aspects;
• Be the voice of the customer on every technical aspect.
  

Requirements:

• Fluent English;
• Proficiency with SDKs;
• Familiarity with popular frontend frameworks such as React, Next, and Angular;
• Understanding of backend frameworks like Node.js and Python;
• Knowledge of RESTful APIs;
• Basic proficiency in SQL (knowledge of SQL is advantageous);
• Familiarity with DevTools;
• Basic knowledge of HTML;
• Experience with Postman Agent, including an understanding of the "Request amp; Response" cycle and response status codes;
• Understanding of APIs and JavaScript.

Will be a great plus:

• Familiarity with Yarn and npm;
• Experience with Git and GitHub;
• Knowledge of Single Sign-On (SSO) systems, e.g., Okta, and Azure AD;
• Ability to navigate Developer's tools in Chrome, including Console, Network, and Application Storage tabs.

Benefits:

• Remote work;
• Flexible schedule or fixed schedule;
• Competitive compensation;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program).

Who are we?

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Please, note that we accept CVs in English only.

Job Rewards and Benefits